Self-service in De Witte Dame
Starting Monday, Oct. 30, 2023, the library in De Witte Dame will be open more often. Some of these hours will be unstaffed, meaning without staff present. Below is an overview of what you can do at the library during the unstaffed hours.
When is the library in De Witte Dame open?
Starting Oct. 30, the library in De Witte Dame will be open on:
- Monday through Friday* from 10.00 to 19.00
- Saturday from 10.00 to 17.00
- Sunday from 13.00 to 17.00 (from September through April)
*The first Friday of the month the library is open until 22.00.
When is the library in De Witte Dame staffed?
On weekdays, staff is present from 10.00 to 17.00. On Saturdays and Sundays, staff is also present during business hours. And on the first Friday of the month, there is staff from 19.00 to 22.00.
On weekdays, there is self-service from 17.00 onward. At these times you can borrow and return books yourself, use the computers and workstations.
Is the entire library open during self-service hours or only a certain part of the library?
During self-service hours, you may use the entire library. The Library Cafe is closed from 17.00 onward. However, you can sit in the café to read a newspaper or meet with someone.
Is the library in De Witte Dame always open until 22.00 on Friday nights?
Every first Friday of the month, the library in De Witte Dame is open until 22.00. Self-service is available the first Friday of the month between 17.00 and 19.00. Between 19.00 and 22.00, staff will be present. There are also several fun activities this evening that you can sign up for.
The other Fridays the library in De Witte Dame is open until 19.00.
BORROWING / RETURNING BOOKS
Can I borrow and return books at any time?
Yes! For borrowing and returning books, you use the borrowing and returning machines. You can always do this yourself, even if no staff is present.
I forgot my pass. Can I still borrow during self-service hours?
At the library, you borrow your books yourself through a borrowing machine. It is important to have your card with you.
Tip: keep your card digital with you. There are several free apps for this, such as Stocard, the OK app or PasNL. With a few clicks the app is on your phone and you can easily add your pass yourself. You can scan your digital pass at the borrowing machine.
I am looking for a particular book. How can I find it during self-service hours?
Search for the book in the catalog on the computers. On the right of the title you see the "Where is it?" button. If you click on this, an overview appears showing where the book is located in the library, and whether the book is available or already on borrow.
Can I get book tips during self-service hours?
Yes! There is a big screen between the returning machines and the borrowing machines. This is Whats Next. Here, scan the barcode of a book you like, or type in the name of the book or an author. Whats Next will then give you tips for books you will (hopefully) also like.
The borrowing machine is giving an error message. What should I do now?
There are several reasons why the borrowing machine may give an error message.
- The borrowing machine is very sensitive. It may have already scanned the books without you realizing it. On the screen, click "Overview" to see if the books are already on your card. Yes? Then you can ignore the error message, and you can just take the books home!
- The book may not have been processed properly in our system. We can only resolve this when staff is present. During self-service hours, it is unfortunately not possible to borrow the book.
WORKING / STUDYING
Can I always use the workstations?
Yes! During opening hours, you can use your own laptop and find a spot in the library, even if there is no staff present. Also, the computers are switched on for you to use. Log into the computer with the number on your library card. Not a library member? Then get a free voucher at the pin station to access the computer.
Is there wifi in the library?
Yes, you can also use the wifi during self-service hours.
When is the Library Café open?
The Library Café is open Monday through Saturday from 10.00 to 17.00 and on Sunday from 13.00 to 17.00.
Can I ask someone for help during self-service hours?
Behind the scenes, two employees are always present. In case of conflicts or if the alarm goes off, they come to help. The staff is not present during self-service hours to help with other questions.
Can I purchase or renew a subscription during self-service hours?
You can become a member yourself on the computer via the page bibliotheekeindhoven.nl/Joining-the-library. You will receive a temporary pass number in your mailbox. With this you can immediately borrow e-books or audiobooks in the online Library. If you enter the pass number in an app like Stocard, the OK app or PasNL you can also borrow books from the library. There are scanners for these apps at the borrowing machine. Pick up your library card when the staff is present.
Did you receive an email that your youth subscription needs to be renewed? You can do this directly through the link provided in this email. An adult subscription is automatically renewed when the subscription fee is paid.
I want to pay an outstanding amount on my library card.
You can pay the outstanding amount on your library card at the pin station. At the pin station, select "Pay" and scan your card. You will now see the amount outstanding. You can then pay this amount with your debit card.
Can I print during self-service hours?
Yes, you can use the printers. There are manuals with the printers. Or view the manuals here.
Need help with printing? The staff will be happy to help you on:
- Monday through Saturday between 10.00 and 17.00
- Sunday between 13.00 and 17.00 (from September through April)
Is the restroom open during self-service hours?
Yes, you can just use the restroom. Keep your receipt, because you can exchange it for a discount in the Library Café during the day. The children's restroom is closed after 17.00.